1. Introduction

By accessing the website at https://www.masaischool.com owned by Nolan Edutech Private Limited operating under the name Masai School (hereinafter referred to as "the Company" or "Masai School"). YOU AGREE AND ACCEPT, WITHOUT LIMITATION TO THE COLLECTION AND USE OF YOUR INFORMATION/ DATA IN THE MANNER DESCRIBED HEREIN.

2. Information We Collect

The Company may collect the following types of information:

• Personal Information: Name, email address, phone number, picture and date of Birth
• Educational Qualification Details: Depending on the qualification you are pursuing – 12th standard Certificate, Graduation Degree Certificate

3. How We Use Your Information

We use the collected information for the following purposes:

• To communicate with you, including sending updates, reminders and promotional content pertaining the respective course in which you have enrolled
• To enforce our Terms and Conditions and comply with legal obligations.

4. User Consent

By providing their contact information to Masai School, the User expressly consents to receive transactional and promotional messages from Masai School via WhatsApp messages platform. Such messages may include service updates, confirmations, reminders and other relevant information.

5. Unsubscribe or Opt Out

The User may opt-out of promotional messages at any time by following the instructions provided in the communication, however transactional communications shall remain continue to be sent.

Users can unsubscribe from the promotional content communications anytime by clicking on the 'Unsubscribe/ stop' button in the WhatsApp messages channel.

6. Sharing Your Information

We do not rent, sell, or disclose or share the information that we collect from You with third parties except in order to provide the service to You as contemplated under this Privacy Policy and as per procedure prescribed by law and in compliance with our legal obligations.

We may share your information only with:

• Service Providers: Third party service providers who assist in providing our Service, such as authorized payment platforms.
• Legal Requirements: If required by law or in response to valid requests by statutory public authorities.

However, we may disclose any information provided by you on the website as may be deemed to be necessary or appropriate when compelled by law:

• i. Under applicable law, including laws outside your country of residence.
• ii. To comply with legal process.
• iii. To respond to requests from public and government authorities, including those outside your country of residence.
• iv. To protect our operations or those of any of our affiliates.
• v. To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
• vi. To allow us to pursue available remedies or limit the damages that we may sustain.
• vii. To protect against legal liability.
• viii. To protect the personal safety of the users of the website.
• ix. To prevent or investigate possible wrongdoing in connection with the website.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

7. Your Rights

You may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict the processing of your personal information.
• Withdraw consent at any time, where processing is based on consent.

8. Terms pertaining Data Sharing, Data Security and Data Retention

8.1 Data Sharing
i. Your data is collected only for the purpose contemplated under this Privacy Policy and in compliance with applicable laws. Masai School shall not be responsible for any disclosure of Information due to unauthorized third-party access or other acts of third parties or acts or omissions beyond Masai School's reasonable control.

ii. Masai School shall use and implement reasonable security measures as mandated under applicable laws for the protection of your Information.

8.2 Data Security
We implement industry-standard technical and organizational measures designed to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

8.3 Data Retention:
All Information provided by you, save and except upon withdrawal or termination, shall be retained for the minimum period of 12 months from the date of your enrolment in the respective course offered by Masai School. We will delete Information based on a request received from you within a reasonable period and latest within 180 (one hundred and eighty) business days of receiving a deletion request. However, we may retain such portion of Information and for such periods as may be required under applicable law.

9. Compliance with applicable Laws

Masai School is committed to protecting User information and shall collect, process, and store personal data in accordance with applicable data protection laws including the Digital Personal Data Protection Act, 2023.

By providing their contact information to Masai School and receiving WhatsApp communications for the respective courses, the User acknowledges and agrees that such communications are facilitated through Meta-owned platforms and are subject to Meta's terms of service and data handling requirements. The User agrees that Masai School shall not be responsible for any acts or omissions of Meta with respect to the processing, storage, or security of data transmitted via WhatsApp messages channel.

10. Changes to This Privacy Policy

Masai School reserves the right to modify, amend, or update this Privacy Policy at its discretion from time to time. You will be notified of such changes through appropriate means, including updates posted on the Masai School website or on email. Your continued use of the Masai School website after such changes are notified shall constitute your acceptance of such changes around privacy and personal information.

11. Miscellaneous

THIS POLICY SHALL BE INAPPLICABLE TO ANY UNSOLICITED INFORMATION YOU PROVIDE TO US THROUGH THE PLATFORM OR THROUGH ANY OTHER MEANS. DELAY IN EXERCISING OR NON-EXERCISE OF ANY SUCH RIGHT OR REMEDY DOES NOT CONSTITUTE A WAIVER OF THAT RIGHT OR REMEDY, OR ANY OTHER RIGHT OR REMEDY

MASAI SCHOOL SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY OF YOUR INFORMATION AND DATA, IF THE SAME WAS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION IN ACCORDANCE WITH LAW; OR (B) WAS AFFECTED THROUGH NO FAULT, ACT, OR OMISSION OF MASAI SCHOOL OR (C) IS ATTRIBUTABLE TO THE NEGLIGENCE OF THE USER

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: grievanceofficer@masaischool.com.