Student And Academic Policies

1. Document Scope and Applicability

At Nolan Edutech Private Limited (“Masai School”), in alignment with the guidelines and academic framework of the respective Partner Institute, we are committed to upholding fairness, transparency, and accountability in all financial matters.

This Policy sets out the withdrawal and refund process for all Masai programmes. It applies to all programmes listed in Table 1.1 below, and subsequent Course Fee payments for all collaborative programmes offered in partnership with a Partner Institute.

2. Definitions

  • “Course Fee” means the total fee payable for a collaborative programme, exclusive of the Application Fee and Secure Seat Fee unless stated otherwise.
  • “Course Fee Receipt” means the confirmation issued to a student on receipt of full payment of the Course Fee.
  • “Application Fee” means the fee payable to book a slot for the Masai qualifier process, as specified in the fee structure or communication shared with the student at the time of application for a program. It is non-refundable, and is excluded from the Refund Schedule calculations under Section 3.
  • “Secure Seat Fee” means the fee payable to reserve a seat in a programme upon qualifying the Masai qualifier process, as specified in the fee structure or offer communicated to the student at the time of admission. It is non-refundable, and is excluded from the Refund Schedule calculations under Section 3.
  • “Program Commencement Date” means the first day of the first scheduled class under the programme, including any foundation or Pre-requisite session scheduled before the commencement of the main batch.
  • “Date of Fee Payment (Loan Cases)” means, where the Course Fee is paid through a loan or EMI arrangement with an NBFC partner, the date on which the NBFC partner sanctions the loan.
  • “Withdrawal Request” means a written request submitted in accordance with Section 4 of this Policy.

3. Refund Schedule

Timeline Refund of Course Fee
Within 3 days of Course Fee payment, and before the Program Commencement Date100%
More than 3 days after Course Fee payment, but before the Program Commencement Date50%
Within 7 days of the Program Commencement Date25%
More than 7 days after the Program Commencement Date0%
  • All refunds under this Policy are inclusive of applicable taxes.
  • The applicable refund amount is determined by the date on which a Withdrawal Request is received, relative to the date of Course Fee payment and the Program Commencement Date.
  • Where the Course Fee is paid in tranches, the “date of fee payment” is the date of the first Course Fee tranche (not the Application Fee or Secure Seat Fee payment date).
  • Where the Course Fee is paid through a loan or EMI arrangement with an NBFC partner, the “date of fee payment” is the “Date of Fee Payment (Loan Cases)” as defined in Section 2.
  • Where the Program Commencement Date falls within 3 days of Course Fee payment, the 100% band governs for any Withdrawal Request received before the Program Commencement Date.

4. How to Submit a Withdrawal Request

All Withdrawal Requests must be submitted in writing by email to the designated withdrawal email address for the relevant programme (see Table 1.1). Requests submitted through any other channel will not be considered valid and will not be processed under this Policy. Masai School will send a written acknowledgment within 3 business days of receipt. The date and time of receipt of the email at the designated address shall be used to determine the applicable refund band under Section 3.

5. Refund Processing

  • i. Once a Withdrawal Request is approved, the eligible refund amount after deducting the non-refundable Application Fee and Secure Seat Fee shall be processed to the original source of payment within 20 business days of approval, subject to applicable banking and regulatory timelines.
  • ii. All refunds under this Policy, including the amounts specified in Section 3, are inclusive of applicable taxes paid by the student on the Course Fee; no separate deduction for taxes shall be made from the refund amount.

6. Loan and Program Cancellation Cases

  • i. Where the NBFC partner has disbursed the full Course Fee to Masai School on the student’s behalf under a loan or EMI arrangement, and the student is subsequently found eligible for a refund under Section 3: the student shall first pay the Non-Refundable Amount (as per Section 3), less any EMI amounts already paid toward the loan, directly to the NBFC partner; Masai School shall then pay the eligible refund amount directly to the NBFC partner, and not to the student; and the NBFC partner shall foreclose and close the loan account only once it has received the full Course Fee amount from both payments.
  • ii. The student shall bear any loan foreclosure or cancellation charges levied by the NBFC partner in connection with such foreclosure, in addition to the terms of this Policy and the applicable loan agreement.

7. General Conditions

  • i. The Program Commencement Date includes any foundation or Pre-requisite sessions scheduled before the commencement of the main batch for which the student is enrolled.
  • ii. The Application Fee and Secure Seat Fee are non-refundable in all circumstances.
  • iii. All refunds shall be processed in accordance with Section 5.
  • iv. Fee payments made through a loan or EMI arrangement with an NBFC partner are additionally governed by Section 6.
  • v. The Course Fee Receipt shall serve as confirmation of full payment of the Course Fee for the purposes of this Policy.
  • vi. Masai School reserves the right to modify, amend, or update this Policy at its discretion from time to time. Material changes will be notified to enrolled students through appropriate means, including updates posted on the website. Unless a subsequent version is more favorable to the student, the version of this Policy in force on the date of the student’s Course Fee payment shall apply to that student.
  • vii. If a programme is cancelled by Masai School or the Partner Institute, or its Program Commencement Date is postponed by more than 30 days from the originally communicated date, a student who chooses not to continue shall receive a 100% refund of all amounts paid, including the Application Fee and Secure Seat Fee.

1. Objective

The purpose of this policy is to uphold academic integrity, fairness, and ethical conduct during all online evaluations conducted under any course or program offered by Masai School, whether independently or in collaboration with partner institutions.

This policy defines plagiarism, outlines compliance expectations during proctored assessments, and specifies the consequences of academic misconduct. It also extends to plagiarism and misconduct in asynchronous submissions (assignments, projects, and code repositories) and to the unauthorized use of generative AI tools, as detailed in Section 3.

2. Scope and Applicability

This policy applies to all students participating in any assessment, test, or evaluation conducted under any course or program offered by Masai School, whether independently or in collaboration with partner institutions. Occurrences are counted cumulatively across all assessments taken by the student during their enrollment, regardless of the specific Masai program or partner institution administering the assessment. Where a partner institution maintains its own academic integrity policy, the stricter of the two policies will apply.

3. Definition of Plagiarism and Academic Misconduct

Plagiarism refers to the act of presenting someone else’s work, ideas, code, or responses as one’s own without proper acknowledgment.

Academic misconduct includes, but is not limited to:

  • Copying or sharing answers during an evaluation.
  • Using unauthorized assistance, materials, or communication tools.
  • Attempting to manipulate, disable, or deceive the proctoring system.
  • Impersonating another candidate or seeking help from an external source.
  • Collusion: unauthorized collaboration between two or more students on an assessment intended to be completed individually.
  • Fabrication: inventing or falsifying data, results, or credentials submitted as part of an assessment or application.
  • Unauthorized use of generative AI or third-party tools: using ChatGPT, GitHub Copilot, or any other AI or human assistance service to generate, translate, or substantially edit responses or code submitted for evaluation, unless expressly permitted for that assessment.

Any such act is a serious violation of academic ethics and will attract disciplinary action as outlined below.

Key Definitions:

  • Qualifier Process: the assessment program administered by Masai School, alone or in collaboration with Partner Institutes, through which candidates are evaluated for admission, progression, or certification purposes.
  • Partner Institute: any educational institution or organization that has entered into a collaboration agreement with Masai School to administer the Qualifier Test Process or other assessments covered by this policy.
  • Disciplinary Committee: the review body constituted under Section 6 to investigate and decide suspected violations of this policy.
  • Authorized Materials and Tools: any material, device, tool, or form of assistance that the instructions for a specific assessment expressly permit. Anything not expressly permitted for that assessment is unauthorized.
  • Suspicious Activity: conduct observed during a proctored assessment that a reasonable proctor or reviewer would consider inconsistent with independent, unaided completion of the assessment, including but not limited to a second person or unauthorized device visible on camera, audible conversation or prompts, sustained absence from the camera frame, or use of a second screen, tab, or application not permitted for that assessment. A single brief or incidental occurrence will not, on its own, be treated as suspicious activity.
  • Verified Occurrence: an instance of plagiarism or academic misconduct that the Disciplinary Committee has reviewed, based on proctoring recordings, logs, or other evidence and the student’s response under Section 6, and confirmed as more likely than not to have occurred.
  • Academic File: the confidential record maintained by Masai School documenting a student’s disciplinary history under this policy, accessible only to the Disciplinary Committee, and authorized administrators.
  • Business Day: a day other than Saturday, Sunday, or a public holiday observed by Masai School’s head office, calculated in Indian Standard Time regardless of the student’s location.

4. Proctoring Compliance

  • All students are mandated to comply with the dual proctoring requirements (camera and screen monitoring) during online evaluations.
  • Failure to adhere to proctoring guidelines, switching off or obstructing the camera, or engaging in any suspicious activity will be treated as a breach of academic integrity.
  • Masai School and its partner Institutes reserve the right to review all recordings, logs, and evidence collected through the proctoring mechanism to determine cases of misconduct.
  • Isolated technical failures (e.g., camera or connectivity interruptions) that are promptly disclosed and resolved will not, on their own, be treated as a breach of academic integrity. Students requiring accommodation due to a documented disability or connectivity constraint may request alternate arrangements in advance of the assessment.

5. Consequences of Plagiarism or Academic Misconduct

The following disciplinary measures will apply based on the number of verified occurrences:

Occurrence Consequence
First
  • The student’s evaluation score will be recorded as zero (0).
  • A written warning will be issued.
  • A formal record of the incident will be maintained in the student’s academic file.
Second
  • A formal record of the incident will be maintained in the student’s academic file.
  • The student will not receive placement assistance from Masai School.
  • The student will not be eligible for a course completion certificate, regardless of meeting other completion criteria.
  • The student may continue to attend daily classes and participate in learning activities; however, their record will remain permanently flagged for academic misconduct.
Third
  • Immediate suspension or termination from the program, subject to review by the Disciplinary Committee and the student’s right of appeal under Section 6.

Note: The disciplinary action applies based on the verified occurrence and severity of the act. The Disciplinary Committee may, however, consider whether the conduct was intentional or accidental as a mitigating factor in determining the specific consequence within the applicable band above — for example, impersonation or tampering with the proctoring system will be treated as a severe offense and escalated accordingly even on a first occurrence. Students are therefore advised to exercise utmost caution and honesty during all assessments.

6. Review and Implementation Process

  • All instances of suspected plagiarism or dishonesty detected through the proctoring system will be reviewed by the Disciplinary Committee of the Program.
  • The Committee will verify evidence and notify the student in writing of the specific allegation and supporting evidence. The student will be guaranteed a minimum of three (3) business days to submit a response, which the Committee must consider before finalizing its decision. The Committee will aim to finalize its decision within ten (10) business days of completing its evidence review.
  • All official communications regarding the outcome or disciplinary actions will be sent to the student’s registered email address only.

7. Student Responsibility and Ethical Conduct

Students are expected to maintain the highest standards of integrity throughout their learning journey.

Any attempt to gain an unfair advantage — whether through plagiarism, collaboration during restricted assessments, or misuse of technology — compromises personal learning and the reputation of the academic community.

Masai School encourages all students to:

  • Complete assessments independently.
  • Use reference materials ethically and with proper citation.
  • Seek guidance when in doubt about acceptable practices.

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